Pseudocoded

if ( $client->behavior == 'abusive' ) {
 
    if ( $company->profits < 0 ) {
 
        foreach ( $company->employees() as $employee ) {
 
            $employee->frustration++;
        }
    }
    else {
 
        $client->delete();
    }
}

5 Responses to “ Dealing with abusive clients ”

1. # 1 Douglas Karr Says:
   December 17th, 2007 at 9:54 am

   Perfect!!!!

2. # 2 Ian Smith Says:
   December 18th, 2007 at 9:32 am

   I’d like to see this with a line added that depicts the hassle/profit decision making moment… a moment with which I am pretty familiar :)

3. # 3 ade Says:
   December 18th, 2007 at 11:19 am

   @Ian that’s a really tough equation to come up with :)

4. # 4 Andrew F. Says:
   June 24th, 2008 at 7:08 pm

   This is perfect. I’m going to turn this into a poster for our office so we’ll always remember to demand respect from our customers regardless of how much money the account is worth.

5. # 5 Deborah Says:
   April 29th, 2009 at 10:11 pm

   This just made my day. I just finished with one hell of a client and was soooo angry. Now I feel soooo much better!